Refund policy

Custom-made, all sales final

Every Slabvane order is custom-made for you: your design, your brand text, and serial numbers generated for your order alone. Because no two orders are alike, seals cannot be restocked or resold once they are printed. All sales are final and we do not accept returns.

Defects and misprints

We stand behind every print. If your order arrives damaged, misprinted, or defective, contact us through the contact form on our site within 14 days of delivery and include photos of the affected seals. We will reprint the affected seals free of charge. Replacement seals are issued new serial numbers and the original serials are voided in our records — no two active seals ever share an identity.

Cancellations

You can cancel an order for a full refund any time before printing begins. Once an order has entered production it can no longer be cancelled or changed, since your serials are already committed to print.

Wrong address and lost shipments

Please double-check your shipping address at checkout. If a shipment is returned to us because of an address error, we will reship it for the cost of postage. If tracking shows a shipment lost in transit, contact us through the contact form on our site and we will make it right.